1. Who we are

PlayTT Guide is an independent online platform providing casino reviews, event listings, deals, promotions, and editorial content about the casino and entertainment industry in Trinidad & Tobago.

For the purposes of this Privacy Policy, “PlayTT Guide”, “we”, “us”, and “our” refers to the operators of the PlayTT Guide website and its associated services.

If you have any questions about this policy or how we handle your information, you can contact us at:

2. Information we collect

We collect two types of information: information you provide to us directly, and information collected automatically when you use our website.

2.1 Information you provide directly

We may collect the following when you interact with PlayTT Guide:

• Name and contact details when you submit a player review, check-in, or vibe report
• Your email address if you sign up for deal or event notifications, or the PlayTT Awards mailing list
• Casino or event submission details if you are a casino operator or event organiser submitting content via WhatsApp or our submission forms
• Any messages, comments, or content you send to us via WhatsApp, email, or any contact form on the site
• Community poll responses

2.2 Information collected automatically

When you visit PlayTT Guide, certain technical information is collected automatically through standard web technologies:

• Your IP address and approximate location (country or region level)
• The type of device, browser, and operating system you are using
• Pages visited, time spent on the site, and links clicked
• The website or search engine that referred you to PlayTT Guide
• Cookie data and similar tracking technologies (see Section 6)

This information is used to understand how visitors use the site, improve content and performance, and diagnose technical issues. It is not used to identify you personally.

2.3 Information from third parties

If you interact with PlayTT Guide through social media platforms such as Facebook or Instagram, those platforms may share information with us in accordance with their own privacy policies. We do not control what those platforms share and encourage you to review their policies directly.

3. How we use your information

We use the information we collect for the following purposes:

4. How we share your information

PlayTT Guide does not sell your personal information to third parties. We do not share your information with advertisers. We may share information in the following limited circumstances:

4.1 Published content

Player reviews, check-ins, poll responses, and other content you submit for publication on PlayTT Guide will be visible to all visitors of the website. Please only submit content you are comfortable making publicly visible.

4.2 Service providers

We may share information with trusted third-party service providers who help us operate the website, such as web hosting providers, analytics services, or email delivery platforms. These providers are contractually required to protect your information and may not use it for their own purposes.

4.3 Legal requirements

We may disclose information where required to do so by law, court order, or regulatory authority in Trinidad & Tobago, or where we believe disclosure is necessary to protect the rights, property, or safety of PlayTT Guide, its users, or the public.

4.4 Business transfers

In the event that PlayTT Guide is sold, merged, or transferred to another entity, your information may form part of the assets transferred. We will notify users of any such change and ensure continued protection of your information.

5. How long we keep your information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

• Player reviews and published content are retained for as long as the relevant casino listing remains active on PlayTT Guide. If you request removal of your review, we will action this within 14 days.
• Email addresses collected for notifications are retained until you unsubscribe or request deletion.
• WhatsApp messages and submissions from casino operators are retained for a reasonable period to maintain an accurate record of listing updates. We do not store WhatsApp message history beyond what is necessary for operational purposes.
• Automatically collected analytics data is typically retained in aggregate, anonymised form and not linked to identifiable individuals.

To request deletion of any personal information we hold about you, contact us using the details in Section 1.

6. Cookies and tracking technologies

PlayTT Guide uses cookies and similar technologies to improve your experience on the site and to understand how visitors use it. A cookie is a small text file stored on your device when you visit a website.

Most web browsers allow you to control cookies through their settings. Disabling cookies may affect your experience on PlayTT Guide. For more information on managing cookies, visit www.aboutcookies.org.

7. Your rights

You have the following rights in relation to your personal information held by PlayTT Guide:

• Right to access — you can request a copy of the personal information we hold about you.
• Right to correction — you can ask us to correct inaccurate or incomplete information.
• Right to deletion — you can request that we delete your personal information, subject to any legal obligations we may have to retain it.
• Right to withdraw consent — where you have given consent for us to use your information (for example, for email notifications), you can withdraw that consent at any time.
• Right to object — you can object to certain uses of your information, including marketing communications.

To exercise any of these rights, contact us using the details in Section 1. We will respond within 30 days. We may ask you to verify your identity before actioning a request.

8. Children’s privacy

PlayTT Guide covers the casino and gaming industry, which is restricted to adults aged 18 and over in Trinidad & Tobago. Our website is not directed at and should not be used by anyone under the age of 18.

We do not knowingly collect personal information from anyone under 18. If you believe a minor has submitted personal information to us, please contact us immediately using the details in Section 1 and we will take prompt action to delete it.

9. Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. These include secure hosting, access controls, and regular security reviews.

However, no method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately.

10. Links to third-party websites

PlayTT Guide contains links to casino websites, social media platforms, and other third-party sites. These links are provided for your convenience. We are not responsible for the privacy practices or content of any third-party websites and encourage you to read their privacy policies before providing any personal information.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, changes in law, or improvements to our practices. When we make significant changes, we will update the “Last updated” date at the top of this policy and, where appropriate, notify users via the website or email.

We encourage you to review this policy periodically to stay informed about how we handle your information. Continued use of PlayTT Guide following any updates constitutes your acceptance of the revised policy.

12. Governing law

This Privacy Policy is governed by the laws of Trinidad & Tobago. Any disputes arising from or relating to this policy shall be subject to the exclusive jurisdiction of the courts of Trinidad & Tobago.

PlayTT Guide is committed to compliance with applicable data protection laws in Trinidad & Tobago, including any obligations under the Data Protection Act.